Server and Network Questions

• Where are your servers located?
  All of our high-performance servers are located in Dallas, USA at the multi-million dollar high performance The Planet data-center.
  
  

• Why are your servers located in the USA?
  Our servers are located in the USA due to the unrivalled infrastructure and global connectivity available. Response times to sites hosted in the USA are often superior to those hosted anywhere else in the world, no matter where you accessing from. You may think of the USA as the central hub of the Internet. In addition due to the fibre capacity available in the USA bandwidth prices are significantly lower than anywhere else in the world.
   

• Which data center are your servers located at?
  Our servers are located in The Planet data center, one of the only true NOC's. They has huge fiber commitments with the following carriers, totalling over 4.5 gigs: UUNET, Level 3, and EPiK. By doing so, they ensure 0:00 down time.
  
  

• What are the specifications of your servers?
  Our servers consist of a minimum of 1024mb DDR RAM with at least an Intel Pentium 4 2.66ghz processing unit.
  
  

• How many sites do you host on each server?
  We do not have a predefined limit, nor can we give you an estimate. Resource usage is continually evaluated on each server to ensure there are no bottlenecks in the serving of your web pages. You'll find each and everyone of our servers extremely responsive as we never overload our servers.
  
  

• Who monitors your servers?
  Our data center monitors our servers 24hrs a day 7 days a week, hence we are alerted to any problems within minutes, we have an arrangement with the data center to immediately notify us and begin troubleshooting any problems. For integrity we also use Alertra third-party monitoring service.
  
  

• How often do you upgrade your servers? How does this affect me?
  We take a proactive approach to upgrading our servers and ensure upgrades are carried out well before resource capacity is reached. Occasionally we will install more memory or increase the processing power. You will be notified in advance of any upgrade work and your files will not be affected.
  
  

• What OS do your servers run? Do you run Windows or UNIX?
  For Linux/Unix our servers run Red Hat Linux 9.0/ Red Hat Enterprise 3.0 Server. Linux is a robust, highly efficient, multi-user, stable and reliable operating system. Linux runs the vast majority of Internet web sites; we estimate that over 45% of web sites utilize Linux servers. It is important to note that our services are not platform dependent, and of course you can upload files and manage your web site from any version of Windows.
  
  

• What web server software do you run?
  We run the Apache web server software for Linux/Unix hosting and IIS for our Windows hosting.
  
  

• What Kernel do you use?
  We always have latest custom compiled for best performance.
   

Billing and Fee Questions

• What currency are your rates listed in?
  All of our rates are listed in US dollars. (USD)
  
  

• What is the billing schedule?
  We bill every 30 days from the day you sign up or 365 days in case you opt for yearly billing.
  
  

• How do I pay my invoice?
  Send us message after you choose your plan, and we will contact you as soon as possible
  
  

• What happens if I don't pay for my account?
  Your account will be suspended and your web site will not be accessible. Your account will then be deleted at the discretion of the company. It is your responsibility to ensure payments are made on time.

• Who do I contact to dispute any charges?
  If you have any questions or concerns about charges related to your YEMEN TECH account please e-mail billing@yemtech.net.
  
  

• Do you offer any discount for transferring from a competitor?
  Unfortunately our rates are already extremely competitive hence we can not offer any further discounts.
  
  

• What happens if I exceed my bandwidth or disk space quota?
  We will contact you in advance to discuss possible options, we will never bill you for extra bandwidth or disk space without your explicit agreement first.
  
  

• I only need a fraction of your 1 2 3 Plan, can I get a discount?
  Unfortunately not. Our plans are preset, in order to maintain a high-level of service we can not offer any discount.
  
  

• Does it cost anything to upgrade my account?
  There are no extra charges for upgrading your account, just the increase in monthly billing from the next billing date and a pro-rata charge for the difference in price for the remaining days in the month.
  
  

• Does it cost anything to downgrade?
  No, you can downgrade at any time, your lower monthly fee will come into force the next time you are billed. Any fees paid up to the downgrade date will not be refunded (partially or in full).

Content Related Questions

• Will YEMEN TECH host adult/erotic web sites?
  No, We do not host adult-sites.
  
  

• Can I upload MP3s for download by visitors?
  You can use your web space as you please. Hence as long as you have distributions rights and own the copyright on the MP3s then you can upload them. You can not store or publish MP3s for which you do not own the copyright or have permission to distribute.
  
  

• Do you host warez, appz or serialz websites?
  We do not host any warez related websites, this includes sites web linking to such material.
  
  

• Can I host a Java chat site?
  Yes, we allow java chat sites.
   
  

• Can I host a VBulletin or PHPBB or InvisionBoard forum?
  Yes, we generally have no problems with any of above PHP forums.
   

Secure Server and SSL Questions

• What encryption does the secure certificate use?
  The encryption is 128bit, under the trusted GeoTrust root.
  
  

• Is it safe to send credit card details using the secure certificate access?
  Yes, 128bit provides robust encryption suitable for sensitive details such as credit card numbers and bank details. In addition all our servers operate on their own exclusive subnet preventing any snooping that might occur during transit.
  
  

• Will my scripts still work when using the secure certificate to access them?
  Yes, your scripts should function as normal, the only difference will be that data is sent and retrieved securely in an encrypted state.
  
  

• Can I access cPanel and Webmail securely?
  For secure cPanel please use:
  https://www.yourdomain.com:2083
  For secure webmail use:
  https://www.yourdomain.com:2096
  
  

Control Panel Questions

• What control panel do you issue to clients?
  Every account created comes with cPanel 9. cPanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.
   
  

• Can I create, modify and delete e-mail accounts from the control panel?
  Yes, you can create, modify and delete mail accounts, forwards, autoresponders, filters and mailing lists in realtime from within the control panel.
  
  

• Can I create add-on and parked domain from the control panel?
  Yes, parking a domain on top of your primary account and creating add-on domains can be done in realtime from within the control panel.
  
  

• How do I access my control panel?
  To access your control panel use:
  http://www.yourdomain.com/cpanel/
  Or alternatively if you are waiting for your domain to transfer use one the following depending on which server you are located on:
  http://ip/cpanel/
  
  

• Can I access my control panel securely?
  Yes, all clients can access cPanel over HTTPS (secure connection) via: https://ip:2083
  
  

• Do you have a Spanish/German version of the control panel?
  Yes we have control panel themes with Spanish and German language support.
  
  

PHP Questions

• What version of PHP do your servers use?
  We use PHP 4.3.4 We upgrade to the latest version of PHP regularly to ensure hassle-free development and security.
  
  

• What file extension must php files have?
  PHP files must have the .php extension in order to be recognized as PHP files by the server.
  
  

• Can I run PHP scripts in CGI mode?
  Yes, in addition to the default mod_php processing unit we also have the php executable installed on all our servers. If you wish to run PHP as CGI, start you script with following:
  
  !#/usr/bin/php
  <?
  //code in here
  ?>
  
   
  

Technical Support and Customer Care Questions

• Is technical support free?
  Technical support is available free to all clients. If you are having a problem with your account we will troubleshoot it for you and if necessary correct the problem. This does not include help with development, fixing script errors or aiding in your website creation in anyway.
  
  

• Do you offer 24hr 7day a week support?
  Our support e-mail address is checked every few hours, every day of week, throughout the year. We aim to respond to all clients within 6hrs, however as many clients have found we often respond within the hour, sometimes within minutes.
  
  

• What happens in an emergency?
  In the event of an emergency you can rest assure that we already working on a resolution to the problem. Our servers are continually monitored by the data-center and by a third-party monitoring company called Alertsite. Data-center technicians are on hand 24hrs a day for hands-on that may required on any of our servers.
  
  

• How do I contact support?
  The best way to contact support is to raise a ticket by visiting our helpdesk.
  

CGI Questions

• Where must .cgi files be placed?
  CGI files can be created in any directory. The cgi-bin folder is just like any other folder and is only created by default because of tradition.
  
  

• How do I upload cgi files?
  Upload CGI files via FTP. However ensure the transfer mode is ASCII to avoid problems.
  
  

• What do I have to chmod CGI files to?
  Since CGI runs under your username, CGI files must be chmod to 700.
  
  

• My script returns internal server error?
  This usually occurs when permissions are loosely set. Try giving 755 and/or 777 permission to your scripts.